Nice roof but few issues

Tristen’s sales pitch top-notch, however somewhat inaccurate. He stated shingles would be nailed at edges & the rest kept in place by adhesive, reducing chances of leaks since there would only be 100 nails used. Every shingle received nails. No big deal but misleading & had influence in my decision to sign the “tonight only” contract. He also said gutters would be removed during installation. If they couldn’t re-install the old, we would get new gutters. They weren’t removed & one was bent after installation. We were told a foreman from T.H.I would be onsite overseeing job from start-finish but only staff from Red Maple Roofing were present. I requested foreman to inform me if roof decking needed replacement. He acknowledged my request, but no other contact was made with me before staff left. I assumed no boards were replaced & surprised to be billed for 4 boards. I should add that Red Maple labor crew were excellent. They arrived promptly & did an exceptional job protecting my landscape/flower beds. All in all, we’re happy with our roof but the miscommunications left us disappointed. Cons: inaccurate info, lack of communication, more lead time prior to coming, better clean up after job (gutters/downspouts had lots of nails/shingle debris). Suggest prospective customers get 3 quotes before signing on (we pd $17,000, neighbors pd $11,000 for similar sized Timberline roof). Our bad for falling for subtle but pressured selling technique, live & learn

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