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Steve V. came out and replaced 2 windows that had discolor due to a production error. He replaced them quickly and cleaned up after himself. He made sure that the windows works properly before he left. He left his card and asked that I call him if I have any future concerns. He took the windows to share with the team. Though the problem is rare, he wants them to be aware of it and give them feedback so that product problems like this are caught before install in the future. If all service people were like him, I would Welcome not dread having them in my house. He is friendly, professional, and helpful. Though many home improvement companies say that they want happy customers and that they take responsibility for their products, Steve V. actually does take responsibility on the companies behalf for their Products and service and he doesn’t leave until you really are happy!
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